CENTRE FOR PUBLIC SERVICE TRAINING (CPST)

cpst courses

  • Strategic Planning
  • Public Management Environment
  • Leadership
  • Change Management
  • Managing Diversity in the Public Sector
  • Stress Management
  • Policy Development and Implementation
  • Policy Making in Local Government
  • The Balanced Score Cards
  • Council Internal Management: Governance Issues and Relationships
  • Industrial Relations 
  • Conducting  Disciplinary Hearings
  • Corporate Governance
  • Performance Management for Public Sector Organisations
  • Service Exellency for Private Sector Organisations
  • Financial Controls
  • Capacity Development for Public Service and State Owned Enterprises Human Resource Management

detailed course information

STRATEGIC PLANNING

Aim

To improve efficiency and effectiveness in service delivery, and to enable organisations to achieve their objectives.

Learning objectives

The programme will enable participants to:

  • map out the strategic directions for their organisations and to enhance management-ability towards achievement of set targets and objectives;
  • to translate organisational strategies into programmes and projects;
  • understand and articulate their organisational mandates;
  • eliminate duplication and overlaps
  • formulate business strategies essential for effective and efficient service delivery
  • do more with less resources
  • build teams
  • improve organisational performance

Content

  • Strategic planning
  • Situation analysis
  • Mandate, vision, mission and values
  • Strategic themes
  • Metrics
  • Initiatives and resource requirements

Target group: Directors of planning, Directors of general services, Project Managers for NGOs and Chief Regional Officers.

Duration: 3 days

PUBLIC MANAGEMENT ENVIRONMENT

Aim

To acquaint participants with the knowledge and skills to enable them to:

  • To understand the necessity of working together as an effort towards a collective, efficient and effective service delivery;
  • Coordinate the activities of individuals within ministries, agencies, offices, Directorates and sections;
  • Understand the nature of public management and the obligations of a public manager;
  • Understand and apply effective management;
  • Apply creativity in the management process
  • Apply creative problem solving in the management process.

Learning objectives

The workshop will enlighten participants and orientate them on management and explain the current Namibian demands and challenges in the context of public management and relate them to different working environments within the public sector.

Content

  • Public environmental issues and challenges;
  • Macro and micro environmental challenges;
  • Solutions to current and future issues;
  • Self assessment and evaluation of the current situation.

Target group: Senior managers for government institutions and state owned enterprises.

Duration: 3 days

LEADERSHIP

Aim

To equip participants with a range of leadership skills to enable them to manage change through their leadership role.

Course objectives

To equip participants with leadership skills on how to lead effectively and to decide on how to coach subordinates towards achieving organisational objectives. It provides participants with the various leadership styles and motivational theories fundamental to achievement of organisational objectives. Participants are expected to differentiate between leadership and management, and between strategy and tact. Finally, they will also be equipped with skills in how to effectively and strategically lead organisations as well as the various leadership and management functions.

Content

  • Leadership and management
  • Strategy and tact
  • Leadership functions
  • Management functions
  • Motivation
  • Leadership
  • Leadership styles
  • Integrative approaches to management

Target group: Board members, Regional and local authority councilors, CEOs and senior management in public and private sector organisations,

Duration: 4 days

CHANGE MANAGEMENT

Aim

To equip participants with change management skills to enable them to:

  • Overcome the challenges associated with various environmental changes or internal and external;
  • Respond proactively to external and internal change drivers;
  • Serve as shock absorbers and stabilisers during transformation;
  • Change their management practices in line with changes in the political system; and
  • Understand the nature and scope of change in the public sector environment.

Workshop objectives

To provide an overview of the concept “change” and to identify the impediments in the way of change in the public sector management process in Namibia. Furthermore, knowledge to be acquired following completion of this workshop will enable public managers during a period of change, to strike a balance between the strategies of managing change within their organisations and the human capital related aspect.

Content

  • Understanding the concept of change and its relevance to the management process in the public sector
  • Management of change
  • Institutional changes
  • The process of managing change
  • Impediments to change in the public sector
  • A guide to effective management of change
  • A public manager’s role in the change process
  • Engineering change

Target group: Supervisors from civil society organisations and NGOs, and supervisors from government institutions

Duration: 5 days

MANAGING DIVERSITY IN THE PUBLIC SECTOR

Aim

To equip participants with diversity management skills to enable them to:

  • Create unity and ensure integration of staff members at workplaces
  • Design principles applicable to diversity management
  • Design values that enhance workforce integration
  • Formulate guidelines for dealing with political behaviour
  • Identify variants to managing diversity in workplaces
  • Identify and isolate the different types of discrimination at workplaces

Content

  • Developing a conceptual framework for the concept “Diversity”;
  • Managing diversity in a workplace;
  • Handling political behaviour in a workplace;
  • Essential skills for diversity management;
  • Principles for diversity management

Course objectives

By the end of this workshop, participants will be equipped with diversity management skills that empower them to treat this issue (diversity) with circumspection at their respective workplaces. They will be able to design principles that can be applied to manage diversity at workplaces, and formulate guidelines for dealing with the different types of discrimination. Participants will be able to explain how effective management of diversity contributes to the strategic objectives of human resource management.

Target group: Managers and supervisors from government institutions, State owned enterprises and NGOs.

Duration: 3 days

STRESS MANAGEMENT

Stress is among the serious conditions that lead to poor performance at workplaces as it affects one’s emotions, thought process and physical condition. This course intends to equip students with a range of Stress Management skills that enable them to effectively integrate the impact of stress at workplaces and to put in place guidelines that deter the prevalence of stressors.

Aim

To equip participants with stress management skills to enable them to:

  • Formulate guidelines aimed at preventing the prevalence of stressors at workplaces.
  • Formulate and institutionalise values and principles that prevent stressors at workplaces.
  • Design guidelines for managing stress at workplaces
  • Handle stressed employees at workplaces


Workshop objectives

The workshop will broaden participant’s knowledge, sharpen the skills and provide them with the requisite tools and techniques to enable them to design and implement effective guidelines for dealing with stress at workplaces.

Target group: Staff members from government institutions, state owned enterprises, regional councils, local authorities and private sector organisations, NGOs and civil society organisations.

Duration: 3 days

POLICY DEVELOPMENT AND IMPLEMENTATION

Aim

To equip students with the appropriate knowledge and skills to enable them to:

  • Understand the structure and changing environment of the process as well as the constraints they impose;
  • Describe key institutions involved in the policy process;
  • Develop and present implementable policies and programmes;
  • Apply the acquired knowledge and skills to develop clear policy objectives, set meaningful performance measures/ and evaluate policy outcomes.

Workshop objectives

The workshop will broaden participants’ knowledge, sharpen their skills and provide them with the required tools and techniques to enable them to implement effective policies for their organisations.

Content

  • The policy process and institutions in Namibia;
  • The Executive; the legislature, the civil service and others
  • The changing environment of the policy process;
  • Formulating policies and setting policy objectives;
  • Policy instruments and their relevance;
  • Policy evaluation;
  • Creating consensus for policy programmes
  • Policy management ;
  • Policy as case studies; and
  • Advising and briefing techniques.

Target group: Managers in government institutions, State owned enterprises, CEOs, CROs

Duration: 4 days

POLICY MAKING IN LOCAL GOVERNMENT

Aim

To equip participants with appropriate knowledge and skills to enable them to:

  • Understand the role of councillors and officials in policy making at local government level;
  • Identify and isolate issues that prompt policy at local government level;
  • Describe the key steps in policy making at local level;
  • Describe the political/administration dichotomy in the policy making process at local level;
  • Apply the acquired knowledge and skills in formulating, implementing and evaluation of policies at local level;
  • Apply the acquired knowledge and skills in passing by laws for local application
  • Evaluate policy outcomes at local level.

Workshop objectives

The workshop will broaden participants’ knowledge, sharpen their skills and enhance their ability to understand and appreciate the roles played by the different actors at local level in the policy process. It will also enable participants to design and implement effective bylaws for their respective localities.

Content

    • Stages of policy making at local level;
    • The role of community members in the policy making process;
    • The difference between public ad private issues in policy making at local level;
    • Agenda setting;
    • Policy formulation;
    • Policy adoption;
    • Policy implementation;
    • Policy evaluation;
    • Bye laws (formulation, drafting, approval and implementation).

    Target group: CROs, CEOs, councillors, and senior executives from regional and local authorities.

    Duration: 3 days

    THE BALANCED SCORE CARDS

    To equip participants with the appropriate knowledge and skills to enable them to:

    • Understand why it is important to measure leading indicators
    • Manage with a combination of financial and non-financial information
    • Determining the relevancy of performance management to the organisational strategy.
    • Formulating clear organisational objectives derived from the organizational strategy.
    • Identify the four perspectives of a Balanced Scorecard

    Workshop objectives

    The workshop will enable participants to:
    Combine legging and leading indicators to give an understanding of where the institution is and where it is going. It will also equip participants with a range of performance management skills that enable them to effectively measure their performance (as individuals/team).

    Target group: HR and industrial relations practioners from government institutions and state owned enterprises, regional councils and local authorities, NGOs, and planners from sector ministries, regions and local authorities.

    Duration: 4 days

    COUNCIL INTERNAL MANAGEMENT: GOVERNANCE ISSUES AND RELATIONSHIPS

    Aim

    To provide participants with the knowledge and skills to enable them to identify the benefits and liabilities carried by the title of being a councillor and to identify the power relations between elected and appointed officials of council namely, councillors and staff members.

    Workshop objectives

    The workshop will assist participants to:
    Appreciate the essential values in council leadership and will also enable them to combine such values with the modern skills in management. It will also enhance the participants’ ability and willingness to learn and use information in order to improve their leadership qualities.

    Content

    • Becoming a councillor;
    • Many roles of a councillor;
    • The many hats that a councillor has to wear;
    • Internal politics of local government;
    • Political parties and local government;
    • Areas of conflict in council;
    • Councillor relationship with a party;
    • Councillor-staff member relationship;
    • The role of the Chief Executives in the context of the council setting and its inner environment;
    • The role of heads of department;
    • The role of regional and local government associations;
    • Issues and challenges for an effective regional and local government in Namibia

    Target group: Regional and local authority councillors, chief regional officers, town clerks and chief administration officers from ALAN and ARC

    Duration: 3 days

    INDUSTRIAL RELATIONS

    Aim

    To provide public and private sector management with the requisite knowledge and skills, essential for effective and efficient management of the Namibian labour relations.

    Workshop objectives

    By the end of this workshop, participants will have:
    Acquired the necessary skills and techniques to manage the conflicting nature of the employer-employee relationship at their respective workplaces, and to identify the managerial prerogative in the public sector context.

    Content

    • An assessment of the managerial prerogative in the public sector
    • Chairing disciplinary hearings
    • Chairing disciplinary appeal hearings
    • Shop steward- employer relationships
    • Managing grievances at work places
    • Discrimination, reverse discrimination and affirmative action
    • Recognition agreements
    • Handling striking employees
    • Dispute Variants

    Target group: Human resource and industrial relations personnel and members of the disciplinary committees for ministries, offices, agencies, regional and local authority councils, Private sector organisations and NGOs.

    Duration: 3 days

    CONDUCTING DISCIPLINARY HEARINGS

    Aim

    To provide knowledge and skill to public and private sector management in managing the disciplinary process.

    Workshop objectives

    By the end of this workshop, participants will:

    Acquire knowledge and skills to conduct and chair disciplinary hearings and effectively manage discipline within their respective workplaces. Furthermore, participants will be instilled with the necessary confidence, an ingredient essential for an effective decision-making process on matters pertaining to the future and security of staff members.

    Content

    • Disciplinary hearing process;
    • Role allocation;
    • Presentation of evidence;
    • Scrutiny of findings;
    • Sanctioning
    • Appeals
    • References

    Target group: Human resource and industrial relations personnel and members of the disciplinary committees for ministries, offices, agencies, regional and local authority councils, Private sector organisations and NGOs.

    Duration: 2 days

    CORPORATE GOVERNANCE

    Aim

    To provide knowledge and skill pertaining to the creation, protection and development of value for commercial and public service organisations.

    Workshop objectives

    By the end of this workshop, participants will:
    Be able to align good governance standards for their organisations in terms of transparency, accountability and integrated stakeholder-inclusive approach to economic, social and environmental stewardship.

    Contents

    • Defining governance;
    • The importance of governance;
    • King Report and Corporate governance;
    • The role of the Board/Council;
    • Constitution and operations the Board/Council and its committees;
    • Business ethics and organisational integrity;
    • Internal audit;
    • Risk management and internal control; and
    • Disclosure practices.

    Target group: Board members and CEOs for state owned enterprises and private sector organisations and councillors for regional and local authority councils.

    Duration: 3 Days

    PERFORMANCE MANAGEMENT FOR PUBLIC SECTOR ORGANISATIONS

    Aim

    To introduce the basic concepts of performance management, its purposes, objectives and its principles in order to allow organisations to seize the opportunities and benefits that accrue from implementation of the PMS. Furthermore, the workshop is also aimed at explaining how the system works and high light its main features.

    Workshop objective

    By the end of this workshop, participants will be:

    • Acquire knowledge and skill required to effectively implement the performance management system.
    • Performance information management;
    • Developing performance agreements;
    • Setting performance indicators;
    • Setting targets and standards;
    • Dealing with poor performance;
    • Communication skills;
    • Planning and problem solving skills; and
    • Maintaining information systems.

    Target group: Human resource officers from line ministries, offices, agencies, regional and local authorities.

    Duration: 3 days

    SERVICE EXELLENCY FOR PRIVATE SECTOR ORGANISATIONS

    Aim

    To equip participants with skills in building a customer centered approach adding value to their business.

    Workshop objectives

    By the end of this workshop, participants will:
    Envision towards customer centered approaches, set standards and establish customer needs and how to add value to the business as a whole. They also acquire skills in building relationships with customers.

    Content

    • Envisioning and setting goals of standards;
    • Client centered processes;
    • Talent management;
    • Monitoring standards and ensuring feedback;
    • Establishing customer needs.

    Target group: Front line, support staff, and supervisory management

    Duration: 2 days

    FINANCIAL CONTROLS

    Aim

    This is an intensive, practical public sector management development workshop aimed at equipping senior public managers with the relevant tools they require to ensure successful utilisation of financial resources in line with the enabling legislation.

    Workshop objectives

    By the end of this workshop, participants will:

    • Adopt the language of accounting, budgets and finance;
    • Develop sound understanding of the State Finance Act and Treasury instructions and their impact on reporting responsibilities;
    • Master a step by step approach to controlling cash flow;
    • Understand the basic principles of preparing State accounts;
    • Effectively manage working capital;
    • Demystify the interpretation of Appropriation Accounts and Reports;
    • Participate in a formative assessment that will evaluate participants’ current skills and knowledge level against the learning outcomes of the course.

    Content

    • Public sector financial management;
    • Budgeting: forms and process;
    • Accounting and Appropriation Accounts;
    • Managerial control and controllership;
    • Expenditure and Cash Management; and
    • Reporting and Accountability.

    Duration: 3 days

    Target group: Permanent Secretaries and Deputy Permanent Secretaries for ministries, offices, and Agencies.

    CAPACITY DEVELOPMENT FOR PUBLIC SERVICE AND STATE OWNED ENTERPRISES HUMAN RESOURCE MANAGEMENT

    Aim

    To provide participants with the appropriate knowledge and skills to enable them to:
    Identify and understand the techniques and critical success factors in developing capacity for human resource management.

    Workshop objectives

    • To link good governance, public sector reform initiatives and democracy; and
    • To improve the management of the systems of governance in the public sector and state owned enterprises in Namibia and identify the political and economic obstacles to introducing incentives in the improvement of these systems

    Content

    • Good governance, democracy and the capacity needs of the State in Namibia;
    • Strategies for sustainable capacity development in Namibia;
    • Human resources focused and incentive driven capacity retention strategies for Namibian public sector organisations and state owned enterprises.

    Target group: Permanent Secretaries, Deputy Permanent Secretaries and CEOs of State Owned Enterprises

    Duration: 2 days

    To Download CPST Brochure (PDF)

    To Download CPST Registration Form (PDF)
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